Understand how we protect and use your personal data on our platform.
Effective Date: December 2025
Opulence Protection Services Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with UK data protection laws.
Welcome to opulencesecurity.co.uk. This Privacy Policy describes how Opulence Protection Services Ltd ("we," "us," or "our") collects, uses, discloses, and protects personal information from users ("you" or "your") of our website and services.
We are committed to complying with:
The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
The Privacy and Electronic Communications Regulations (PECR)
All other applicable UK data protection legislation
Opulence Protection Services Ltd is the data controller responsible for your personal information. We are registered with the Information Commissioner's Office (ICO) and take our data protection obligations seriously.
This Privacy Policy applies to:
Our website (opulencesecurity.co.uk)
Communications via email, phone, or other channels
Information collected during security service provision
Any other interactions with Opulence Protection Services Ltd
We may collect the following personal information when you interact with us:
Contact Information:
Full name
Email address
Phone number
Postal address
Company name and position (for business clients)
Account Information:
Username and password (if you create an account)
Communication preferences
Service history and preferences
Inquiry and Service Information:
Details of security inquiries or service requests
Property or premises information for security assessments
Specific security requirements and concerns
Budget and timeline information
Background check information (where required for service provision)
Payment Information:
Billing address
Payment method details (processed securely through third-party payment processors)
Transaction history
Feedback and Communications:
Customer service correspondence
Survey responses
Reviews and testimonials
Complaint details
When you visit our website, we automatically collect:
Technical Information:
IP address
Browser type and version
Operating system
Device type and identifiers
Screen resolution
Time zone settings
Usage Information:
Pages visited and time spent on pages
Referral sources
Navigation paths through the website
Clicks and interactions
Search queries on our site
Location Data:
General geographic location based on IP address
Precise location (only with your explicit consent)
We may receive information about you from:
Background check providers (for employment or client verification purposes)
Credit reference agencies (for business credit checks)
Professional references
Social media platforms (if you interact with us there)
Business partners and affiliates
Publicly available sources
Due to the nature of our security services, we may occasionally need to process sensitive personal data, including:
Criminal conviction information (for security vetting)
Health information (where relevant to security provision)
Biometric data (for access control systems)
We will only process sensitive personal data where we have a lawful basis and your explicit consent or where it is necessary for the provision of security services.
We process your personal information under the following legal bases:
Processing is necessary for:
Entering into or performing a contract with you
Providing security services you have requested
Managing client relationships
Processing is necessary for our legitimate business interests, including:
Marketing our services to potential clients
Improving our website and services
Preventing fraud and ensuring security
Managing business operations
Analyzing customer behavior and preferences
Processing is necessary to comply with:
UK tax and accounting requirements
Employment and health & safety laws
Security Industry Authority (SIA) regulations
Anti-money laundering requirements
Court orders or legal proceedings
Where required, we obtain your explicit consent for:
Marketing communications
Non-essential cookies
Processing sensitive personal data
Sharing information with third parties beyond what is necessary
You may withdraw your consent at any time by contacting us.
We use your information to:
Provide and manage security services
Conduct security assessments and risk analyses
Deploy security personnel and equipment
Monitor and respond to security incidents
Coordinate with emergency services when necessary
Process payments and manage billing
We use your information to:
Respond to inquiries and customer service requests
Send service updates and important notices
Provide security alerts and recommendations
Confirm appointments and bookings
Send account notifications
With your consent, we may:
Send newsletters and promotional materials
Inform you about new services and special offers
Invite you to events or webinars
Share relevant security tips and industry news
You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
We use information to:
Enhance user experience on our website
Analyze website traffic and usage patterns
Test new features and functionality
Troubleshoot technical issues
Optimize content and navigation
We use your information for:
Quality assurance and training purposes
Compliance with legal and regulatory requirements
Risk management and fraud prevention
Business analytics and reporting
Mergers, acquisitions, or business transfers
We may use information to:
Protect against security threats
Investigate suspicious activity
Enforce our Terms and Conditions
Comply with law enforcement requests
Protect the rights and safety of our clients, employees, and the public
We implement robust technical and organizational measures to protect your personal information, including:
Technical Safeguards:
SSL/TLS encryption for data transmission
Secure server infrastructure with firewalls
Regular security audits and vulnerability assessments
Access controls and authentication systems
Data encryption at rest and in transit
Secure backup systems with encryption
Anti-malware and intrusion detection systems
Organizational Safeguards:
Employee training on data protection
Strict access controls on a need-to-know basis
Confidentiality agreements for all staff
Clear data handling policies and procedures
Regular review of security practices
Incident response and breach notification procedures
Background checks for personnel handling sensitive data
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
General Data: Retained for 6 years after the last interaction (in line with UK tax requirements) Security Service Records: Retained for 7 years (in line with SIA regulations) CCTV Footage: Typically retained for 30 days unless required for investigations Marketing Data: Retained until you opt out or for 2 years of inactivity Sensitive Personal Data: Retained only as long as strictly necessary and securely deleted thereafter
In the unlikely event of a data breach, we will:
Investigate and contain the breach promptly
Notify the ICO within 72 hours if required
Inform affected individuals without undue delay if there is a high risk to their rights
Take steps to mitigate harm and prevent recurrence
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.
Essential Cookies (Always Active):
Authentication and session management
Security and fraud prevention
Load balancing and performance
Shopping cart functionality (if applicable)
Performance Cookies (With Consent):
Google Analytics for website traffic analysis
Page load time monitoring
Error tracking and debugging
A/B testing for website optimization
Functionality Cookies (With Consent):
Language and region preferences
Accessibility settings
User interface customization
Remember me functionality
Marketing Cookies (With Consent):
Advertising campaign tracking
Social media integration
Retargeting and remarketing
Conversion tracking
You can control cookies through:
Our cookie consent banner when you first visit the site
Your browser settings (most browsers allow you to refuse or delete cookies)
Third-party opt-out tools for advertising cookies
Please note that disabling certain cookies may impact website functionality.
We may also use:
Web beacons and pixel tags
Local storage and session storage
Device fingerprinting (for fraud prevention)
Analytics tools and heat mapping
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information with trusted third parties who assist us in operating our business:
Security Service Providers:
SIA-licensed security personnel and subcontractors
Background check and vetting companies
Security equipment suppliers and installers
Monitoring and response centers
Business Service Providers:
Payment processors (e.g., Stripe, PayPal)
Cloud hosting providers (e.g., AWS, Microsoft Azure)
Email service providers (e.g., Mailchimp)
Customer relationship management (CRM) systems
Accounting and bookkeeping services
Legal and professional advisors
Analytics and Marketing:
Google Analytics (anonymized data)
Social media platforms (Facebook, Instagram, LinkedIn)
Marketing automation platforms
Website analytics tools
All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.
We may disclose your information when required by law or to:
Comply with court orders, warrants, or legal processes
Respond to law enforcement requests
Protect our rights, property, or safety
Prevent fraud or criminal activity
Enforce our Terms and Conditions
If Opulence Protection Services Ltd is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
We may share your information with third parties for other purposes with your explicit consent.
Your personal information is primarily stored and processed within the United Kingdom. However, some of our service providers may be located outside the UK or European Economic Area (EEA).
When we transfer data internationally, we ensure appropriate safeguards are in place:
EU Standard Contractual Clauses (SCCs)
Adequacy decisions by the UK government
Binding Corporate Rules for international organizations
Additional security measures to protect your data
You have the right to obtain information about international transfers and the safeguards in place by contacting us.
Under UK data protection law, you have the following rights:
You have the right to request copies of your personal information. We will provide this information free of charge, typically within one month.
You can request that we correct inaccurate or incomplete personal information about you.
You can request deletion of your personal information in certain circumstances, such as:
The data is no longer necessary for the original purpose
You withdraw consent (where processing is based on consent)
You object to processing and there are no overriding legitimate grounds
The data has been unlawfully processed
Note: We may not be able to delete all information if we have a legal obligation to retain it.
You can request that we limit how we use your information in certain situations, such as:
Contesting the accuracy of the data
Processing is unlawful but you don't want erasure
We no longer need the data but you need it for legal claims
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transfer it to another controller.
You can object to:
Processing based on legitimate interests
Direct marketing (including profiling)
Processing for research or statistical purposes
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal or similarly significant effects.
To exercise any of these rights, please contact us at:
Email: info@opulencesecurity.co.uk
Include your full name, contact details, and specific request
We may need to verify your identity before processing your request
We will respond to your request within one month, or inform you if we need additional time (up to two additional months for complex requests).
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information about your child, please contact us immediately so we can delete it.
Our website may contain links to third-party websites, including:
Social media platforms
Partner organizations
Industry resources
Regulatory bodies (e.g., SIA, ICO)
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
If you interact with us on social media platforms, please be aware that these platforms have their own privacy policies and we have limited control over how they use your information.
We will only send you marketing communications if:
You have given explicit consent, or
You are an existing customer and we are marketing similar services (soft opt-in)
You can opt out of marketing communications at any time by:
Clicking the "unsubscribe" link in our emails
Updating your preferences in your account settings
Contacting us directly at info@opulencesecurity.co.uk
Replying "STOP" to SMS messages
Please note that even if you opt out of marketing, we may still send you important transactional or service-related communications.
As a security services provider, we may operate CCTV systems on client premises. Where we do so:
Clear signage is displayed indicating CCTV operation
Footage is retained in accordance with data protection law
Access to footage is restricted to authorized personnel only
Footage is only reviewed when necessary for security purposes
If you have been captured on CCTV operated by us, you have the right to request access to that footage, subject to verification and any legal restrictions.
Opulence Protection Services Ltd reserves the right to update or modify this Privacy Policy at any time to reflect changes in:
Our practices and procedures
Legal or regulatory requirements
Technology and security measures
Business operations
We will notify you of material changes by:
Posting the updated Privacy Policy on our website with a new "Effective Date"
Sending an email notification to registered users
Displaying a prominent notice on our website
Your continued use of our website and services after changes are posted constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Opulence Protection Services Ltd
Email: info@opulencesecurity.co.uk
Website: opulencesecurity.co.uk
Data Protection Officer:
For specific data protection inquiries, you may request to speak with our Data Protection Officer through the contact details above.
We aim to respond to all privacy inquiries within 5 business days and will fully address your request within one month (or up to three months for complex requests).
You have the right to lodge a complaint with the UK's supervisory authority for data protection:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We are committed to addressing any concerns you may have about how we handle your personal information. Please contact us first so we can attempt to resolve any issues before escalating to the ICO.
Personal Information/Data: Any information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
Data Controller: The organization that determines the purposes and means of processing personal data.
Data Processor: An organization that processes personal data on behalf of the data controller.
Consent: Freely given, specific, informed, and unambiguous indication of your wishes.
Legitimate Interests: Processing necessary for legitimate interests pursued by us or a third party, except where overridden by your interests or rights.
Last Updated: December 2025
© 2025 Opulence Protection Services Ltd. All rights reserved.
This Privacy Policy is designed to be transparent and comprehensive. If you need any clarification about how we handle your personal information, please don't hesitate to contact us.
